F10 Privacy Policy — User Information Protection
F10 is committed to protecting the privacy and security of every user's personal information in Malaysia. This policy clearly outlines how your data is collected, used and safeguarded.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information Collected by f10
When you use the f10 platform, we collect various types of information to ensure a smooth, secure and relevant user experience. The categories of information we collect are as follows:
Account Information
During registration, you are required to provide a username, password, email address and phone number. This information is used to verify your identity and keep your account secure.
Device & Browser Information
F10 automatically logs technical information including device type, operating system, browser version, IP address, and general location data. This information is used to detect unauthorised activity and optimise platform performance.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method. We do not store credit or debit card details directly — all transactions are processed through registered, secure payment providers.
Usage Data
In-platform activity records — including games accessed, session duration, login frequency and user actions — are collected for internal analytics and service improvement purposes.
Purpose of Data Use
F10 uses collected information solely for purposes related to platform operations and improving the user experience. The primary purposes for data use are as follows:
- Processing account registration, login and user identity verification.
- Processing deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Sending important notifications related to your account, security and promotions associated with f10.
- Detecting and preventing fraud, system manipulation and other unlawful activity on the platform.
- Analysing usage patterns to improve platform features, performance and the overall user experience.
- Complying with applicable legal and regulatory requirements in Malaysia.
F10 will not use user data for third-party advertising purposes or sell data to external entities without prior written consent from the user.
Cookie Usage & Tracking
The f10 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session cookies: Maintaining login status and preferences throughout an active session.
- Preference cookies: Saving your preferred language and display settings.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can control or block cookies through your browser settings. However, some platform features may not function properly if cookies are disabled.
Data Storage, Security & Sharing
Data Retention
User personal information is stored on secure, protected servers. f10 retains data only for as long as necessary for the purposes stated in this policy or as required under Malaysian law.
Security Measures
F10 implements a range of technical and organisational measures to protect user data from unauthorised access, disclosure, alteration or destruction. These include SSL encryption for all connections, role-based access controls and continuous system monitoring.
Sharing with Third Parties
F10 does not sell or rent users' personal information to third parties. Information may be shared with:
- Payment service providers used to process RM transactions.
- Game software providers that supply content on the platform.
- Government authorities when required by law or court order.
All third parties working with f10 are bound by confidentiality agreements and are not permitted to use user data beyond the agreed scope.
User Rights & Policy Updates
Access Rights & Correction
You may request a copy of the personal information we hold about you at any time. If any information is inaccurate or outdated, you can request a correction through f10 customer support.
Right to Deletion
You may request the deletion of your account and personal data. However, f10 may be required to retain certain records, such as transaction history, for a period stipulated by Malaysian law for audit and compliance purposes.
Changes to the Privacy Policy
F10 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified via an on-platform notice when significant changes are made. Continued use of the f10 platform after such changes constitutes acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns or requests regarding f10's Privacy Policy, please contact our support team at: [email protected]. You may also visit the our FAQ for immediate assistance on privacy and account security.
Register with Confidence — Your Data is Protected
F10 puts every member's information security first. Create your account today and enjoy a safe, user-friendly online entertainment platform with local Malaysian payment options.