F10 Responsible Gaming — Play with Awareness and Peace of Mind
F10 believes that online entertainment should be fun, controlled, and free from disrupting life's balance. This page provides practical guidance to help you play wisely and responsibly.
F10's Commitment to Responsible Gaming
F10 takes its responsibility as an online entertainment platform in Malaysia seriously. We believe every user deserves a safe and enjoyable gaming experience — one that doesn't put their personal wellbeing, finances, or relationships at risk.
The f10 platform is designed for entertainment — not as a source of income or a solution to financial problems. We encourage all members to approach every session with a clear mind, defined limits, and realistic expectations.
As part of our commitment, f10 provides information, guidance, and self-control tools to all users. We also do not allow anyone under the age of 18 to register or use this platform under any circumstances.
Signs of At-Risk Behaviour
Catching the early signs is the first step to staying safe. Watch out for any of the following in yourself or someone you care about:
- Borrowing money to play or to pay off gambling-related debts.
- Spending beyond self-imposed limits.
- Hiding how much money has been spent on gaming.
- Feeling restless or irritable when unable to play.
- Playing to escape from problems or emotional stress.
- Continuing to play even after deciding to stop.
- Neglecting work, family, or academic responsibilities due to playing.
- Spending increasingly longer periods per session without realising it.
- Gaming takes priority over other social activities.
- Constantly trying to "chase" losses by placing bigger bets.
- Feeling the need to bet more to get the same level of excitement.
- Unable to reduce the frequency of playing despite repeated attempts.
Tips for Setting Time & Budget Limits
One of the most effective ways to play responsibly is to set clear limits before you start any session on f10. These limits act as a safeguard to ensure that entertainment stays within your control.
Budget Limit
Decide the maximum amount in MYR (RM) you're comfortable spending each week or month. This should only be money you can afford to "lose" without affecting essentials like rent, food, or bills. Once that limit is reached, end your session — no exceptions.
Time Limit
Set a maximum duration for each playing session — for example, 30 to 60 minutes. Use a timer on your phone or device as a reminder. Stop when time is up, regardless of whether you are winning or losing.
Regular Breaks
Take a short break every 20 to 30 minutes to reassess your emotional and financial state. If you feel stressed, tired, or frustrated, that's a sign to stop and shift to something else.
Self-Control Tools at f10
F10 provides several self-control mechanisms that users can use to proactively manage their time on the platform:
Users can request daily, weekly, or monthly deposit limits in MYR (RM) to keep their spending in check. Contact f10 support to activate this feature.
If you need a break from the platform, you can request a temporary cooling-off period lasting a few days or weeks. During this time, your account will be suspended and you won't be able to log in or make any transactions.
For users who need stronger measures, f10 offers a long-term self-exclusion option. Users who apply for self-exclusion will be unable to access the f10 platform for the specified period.
To activate any of the self-control features above, please contact our support team via email: [email protected]. All requests will be processed promptly and kept strictly confidential.
Minor Protection
F10 strictly prohibits anyone under the age of 18 from using this platform. All users are required to verify their age upon registration, and f10 reserves the right to request identity verification documents at any time.
If you are a parent or guardian, we encourage you to take the following steps to protect children from unauthorised access:
- Do not share your f10 account login details with anyone, including family members.
- Log out of the platform after every session, especially on shared devices.
- Use parental control software on devices that children can access.
- Keep your password and account details somewhere others can't easily access.
If you suspect that someone under the age of 18 has accessed the f10 platform, please report it to our support team immediately. We will take prompt action to investigate and close the account in question.
Life Balance & Professional Support
Gaming should make up only a small part of a balanced lifestyle. f10 encourages all users to keep other meaningful activities in their daily routine — such as exercising, spending time with family and friends, and pursuing healthy hobbies.
If you feel that your gaming habits — or those of a family member — are starting to affect daily life, finances, or mental health, don't hesitate to seek professional help. Talking to someone you trust is an important first step.
The following organisations offer free support and counselling to those seeking help with excessive gaming habits in Malaysia:
- Talian Kasih 15999 — Malaysia's government helpline for social and mental health issues, available 24 hours a day.
- Befrienders Kuala Lumpur: 03-7627 2929 — Emotional support and confidential counselling.
- Nearby government hospitals and health clinics — Free or subsidised counselling and mental health services.
F10 also encourages users to visit our our FAQ for more information on how to manage your account and get support from our team.
Play Smart, Stay Mindful
F10 is always here for you — not just for entertainment, but to ensure your experience remains positive and safe. If you have any questions or need assistance, reach us at [email protected].